Public Offer for the Provision of Information and Educational Services

1. General Provisions

1.1. This document is an official proposal (public offer) of IE «Konsaltburo» (IIN 910713050390, Republic of Kazakhstan, Almaty, Medeu district, Samal-2 microdistrict, house 33A, apartment 164; primary activity code (OKED) 85599 — Other education not elsewhere classified; additional activity code (OKED) 85609 — Other educational support activities; hereinafter — the "Contractor") addressed to any individual or legal entity (hereinafter — the "Customer") to conclude a contract for the provision of information and educational services on the terms set out below.

1.2. The Offer is a public contract within the meaning of Articles 387 and 395 of the Civil Code of the Republic of Kazakhstan. Acceptance of the Offer (conclusion of the contract) is the Customer's payment for the selected service or another action expressly stated in Section 4.

1.3. The Offer covers services provided through the websites consultburo.online, novapolis.club and the consultburo.space platform (hereinafter collectively — the "Services"), including the Prof.iD programs (Lite, Plus), Career DNA, Burnout, ShitCV, Crises, ReNOVAtion and the Nova Polis game simulations (school and corporate formats).

1.4. By using the Services, the Customer also accepts the Terms of Use and the Privacy Policy published on the Contractor's websites.

2. Definitions

• Program — a paid or free course/module on the consultburo.space platform consisting of methodologies, tests, assignments, materials and (where provided) curator support.
• Game Session — group participation in a Nova Polis game simulation on a set date.
• Access — the technical ability to use the Program in the platform's personal account.
• Personal Account — the section of the platform available to the Customer after registration.

3. Subject Matter of the Contract

3.1. The Contractor provides the Customer with information and educational services: grants Access to the selected Program and/or organizes participation in a Game Session, and the Customer accepts and pays for the services.

3.2. The services are of an educational and informational nature. The services are not medical, psychological or psychotherapeutic assistance, diagnostics or professional consultation (see Section 10).

3.3. The services are provided within the Contractor's registered types of activity: OKED 85599 (primary) — Other education not elsewhere classified; OKED 85609 (additional) — Other educational support activities. The services do not constitute licensed educational activity: the Contractor does not issue state-standard education documents.

4. Conclusion of the Contract (Acceptance)

4.1. The contract is deemed concluded from the moment the Customer performs one of the following actions:

• payment for the selected service on the checkout page;
• confirmation of participation in and payment for a Game Session;
• activation of a promo code that grants access to a service (including free or discounted access) on the terms stated at its issuance.

4.2. Before paying, the Customer must review the Offer, the Terms of Use, the Privacy Policy and the Refund Policy. A consent checkbox on the checkout page is mandatory.

4.3. A Customer purchasing a service for a minor (aged 15 to 18) warrants that they act as a legal representative or with the consent of a legal representative.

5. Price and Payment Procedure

5.1. The price of services is indicated on the pages of the Services at the time of ordering and may be expressed in tenge (KZT), euro (EUR) or another currency indicated on the page. The Contractor may change prices before acceptance; the price of an already concluded contract cannot be changed.

5.2. Payment is made by the methods available on the checkout page, through an authorized payment provider. The Contractor does not receive or store the Customer's bank card data.

5.3. The payment obligation is deemed fulfilled from the moment the payment is confirmed by the payment provider.

5.4. Applying a promo code changes the total order amount on the terms stated when it was issued. The size of the discount or other benefit is determined at the time the promo code is issued. Promo codes are not cumulative.

5.5. Taxes and fees arising for the Customer in their jurisdiction in connection with the purchase are the Customer's responsibility.

6. Procedure for Providing the Services

6.1. Access to the Program is granted instantly after the payment is confirmed: automatically in the Personal Account or by creating an account for the email address provided at payment, with login details sent to it.

6.2. If the Customer has not received access within the stated period, they contact info@consultburo.pro; the Contractor undertakes to provide access or refund the payment.

6.3. A Game Session is deemed provided when it is held on the set date regardless of the Customer's actual participation, provided the Contractor notified the date and format in advance. Rescheduling by the Contractor gives the Customer the right to reschedule participation or receive a refund.

6.4. The duration of Access to the Program is 1 (one) year from the moment it is granted, unless a different term is specified on the page of the relevant Program.

6.5. The services are deemed duly provided if, within 3 (three) business days from the granting of Access or the holding of the Game Session, the Customer has not sent a reasoned claim to info@consultburo.pro.

7. Rights and Obligations of the Parties

7.1. The Contractor undertakes to: grant Access within the timeframes of Section 6; ensure the operability of the Services, except for scheduled maintenance; process personal data in accordance with the Privacy Policy.

7.2. The Contractor may: change the content of Programs without degrading the announced structure; suspend Access if the Customer violates the Terms of Use; refuse to provide services with a refund of the payment.

7.3. The Customer undertakes to: provide accurate data; not transfer access to the Personal Account to third parties; comply with the Terms of Use and intellectual property rights.

8. Intellectual Property

8.1. All materials of the Services (texts, methodologies, tests, images, program structures, the Nova Polis game mechanics) are objects of the Contractor's intellectual property or are used by it on a legal basis.

8.2. The Customer is granted a non-exclusive, non-transferable license for personal, non-commercial use of the materials within the functionality of the Services. Copying, distribution, resale, public reproduction and creation of derivative products are prohibited without the Contractor's written consent.

8.3. Materials created by the Customer in the Personal Account (reflection texts, résumés, answers) belong to the Customer. Methodology results and reports generated by the Services are provided to the Customer for personal use.

9. Refunds

9.1. The terms, procedure and timeframes for refunds are determined by the Refund Policy published on the website, which is an integral part of this Offer.

10. Limitation of Liability and Disclaimers

10.1. The Services are of an educational and game-based (simulation) nature. The results of methodologies, assessments and reports are informational materials and are not a medical, psychological or psychotherapeutic service, a diagnosis, treatment or professional consultation. The Customer makes decisions based on them independently and at their own responsibility.

10.2. The Contractor does not guarantee that the Customer will achieve any specific career, educational, financial or other results.

10.3. Curator support is of an organizational and methodological nature: the curator helps structure the Customer's work but does not make decisions on their behalf and is not responsible for the Customer's decision to change their professional activity, place of work or study, or its consequences.

10.4. Reports on Nova Polis corporate game sessions are advisory in nature and cannot serve as the sole basis for HR decisions.

10.5. The services are provided "as is". The Contractor is not liable for failures of third-party services (payment providers, hosting, messengers, telecom operators) or force majeure circumstances.

10.6. To the extent permitted by the legislation of the Republic of Kazakhstan, the Contractor's aggregate liability is limited to the amount actually paid by the Customer for the relevant service. Indirect damages and lost profits are not compensated.

10.7. Nothing in this section limits the consumer rights provided by the mandatory rules of the legislation of the Customer's country of residence.

11. Personal Data

11.1. The Customer's personal data is processed in accordance with the Privacy Policy. By accepting the Offer, the Customer confirms having read it. Where consent to personal data processing is required, it is formalized through a separate action in the interface and is not replaced by acceptance of the Offer.

11.2. The email address provided at payment is used to create an account, grant access, and send receipts and service notifications.

11.3. For a Customer assigned to the Kazakhstan data environment in accordance with the Privacy Policy, all personal data processed by the Contractor within the Services — including account data, order and access information, results, files, consent records, technical logs and backups — is processed and stored in Yandex Cloud Kazakhstan on the territory of the Republic of Kazakhstan. Such data is not placed by the Contractor in Google Firebase, Google Cloud or any other foreign storage used for the operation of the Services.

11.4. Payment data required to process a payment is handled by the payment provider as an independent operator under its own rules. The Contractor does not receive or store full bank card details. The terms of possible cross-border transfer and the list of data recipients are determined by the Privacy Policy and applicable law.

12. Term, Amendment and Termination

12.1. The Offer is valid indefinitely from the moment of publication. The Contractor may update the Offer; the new version applies to contracts concluded after its publication. The Contractor notifies of material changes on the website or by email.

12.2. The Customer may decline services in accordance with the Refund Policy. The Contractor may terminate the contract in case of a material violation by the Customer of the Terms of Use — with notice and (in the absence of violations on the Contractor's side) without refunding payment for services already provided.

13. Claims and Disputes

13.1. Before contacting state authorities or a court, the parties follow a pre-trial claim procedure: a written claim is sent to info@consultburo.pro; the response time is 10 (ten) business days.

13.2. Disputes are resolved in accordance with the legislation of the Republic of Kazakhstan in the courts at the Contractor's location. The applicable law is the law of the Republic of Kazakhstan.

14. Contractor's Details

• IE «Konsaltburo»
• IIN: 910713050390
• Address: Republic of Kazakhstan, Almaty, Medeu district, Samal-2 microdistrict, house 33A, apartment 164
• Owner: ALEKSANDR TOKTAROV
• Email: info@consultburo.pro
• Primary activity code (OKED): 85599 — Other education not elsewhere classified
• Additional activity code (OKED): 85609 — Other educational support activities